Property Management Overview
Kiawah Exclusives and Seabrook Exclusives both offer full-service vacation rental management. Including dynamic marketing, secure guest reservations, departure and deep cleaning, routine and emergency maintenance services, guest services, and property accounting. Our full-time, local property managers are experienced with South Carolina real estate credentials. Our team works together to create customized goals and strategies for each individual property owner.
home Care services
- Detailed property inspections weekly, bi-weekly or monthly
- Local management team overseeing properties
- 24/7 monitoring of emergency maintenance phone
- Pre-screened vetted vendor and contractor list
- Contactless check in process
- Working with homeowner associations on scheduled projects
- Property is inspected and prepped for guest or owner arrival after each cleaning
- Items of concern are noted and addressed promptly
- Coordination of annual deep cleans
- Supplies provided for each guest and owner stay (essential items)
- Walk-throughs and home checks
Owner Services
- Owner portal shows reservations in real-time and owners can manage personal reservations within the portal
- Detailed monthly statements reflecting all revenue collected and expenses for the property
- Monthly statements are published on the 10th of each month and remain in the portal
- Collection and distribution of Accommodations Tax
Guest Services
- Driving directions and contactless entry instructions for their property
- 24/7 assistance
- Opportunity to submit a review about our services and the property they rented
- Future targeted communication
- Seabrook Island Club amenities and Lake House access for Seabrook Exclusives guests
- Two beach chairs provided at each rental
reservation services
- New call center established in 2021
- Full-time local reservations team
- Detailed knowledge of your home’s unique characteristics
- Available 7 days per week
- Friendly, well-trained sales agents
- Utilization of cutting-edge reservation software
Marketing services
- An experienced team monitors property performance to meet homeowner and company goals
- Fluid rate structure adjusted for market conditions (dynamic pricing)
- Specials to increase off-season bookings or property performance
- Real-time booking with credit card processing
- Responsive site adjusts for the user’s device
- Extensive exposure through organic listings on search engines
- Digital advertising targeting potential visitors
- Sharing of quality content on social media
- Email marketing campaigns targeting recipients comprised of past guests and those that have made inquiries
- Carefully crafted emails sent at the most opportune times and designed to drive traffic, increase interest and raise brand awareness